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701 Pioneer Highland, Madison cor Pioneer St, City of Mandaluyong, Metro Manila, Philippines
You can reach us via-
Email: email@example.com (Monday to Friday, 9am-6pm)
You may also reach us via Live Chat during regular office hours.
I like today's deal - how do I get it?1. Log in and register to our website (www.tcat.com.ph). You'll Get new deal updates from your E-mail, Facebook and Twitter.
2. Choose among our great deals and click "BUY"
3.Select your mode of payment and we will be sending you notifications on how you can redeem your order/purchase.
Do I need to register before availing?Yes, for your to avail our latest and hottest promos. You must register first on our website.
I forgot my password, How do I reset it?You can click Forgot password from the sign-in page. Enter the email address you used to create the account and an email will be sent with a link you can use to reset your password
I want to change my contact details, how do I do this?Log into your account, click My Account at the upper right button of our page and manage your Online account.
Are my details secure?Yes. Tcat Philippines take your privacy seriously. We store any information you give us securely and we use high-level technology to secure online transactions. Tcat Philippines does not store your personal credit card information by any means.
What forms of payment do you accept?We accept credit and debit card payments, Cash on delivery, Paypal, online and offline banking.
Do you deliver overseas?At this point of time we do not deliver overseas.
How much do you charge for delivery?We charge P55 for areas within Metro Manila and P100 for areas outside Metro Manila
How long will it take to deliver my purchase?Orders can be delivered 2-3 days for areas within Metro Manila and 4-5 days for areas outside Metro Manila.
Can I exchange an item that was purchased online?We allow exchange of item/s in case to case basis. You can visit our Return and Refund Policy page for more information.
Can I change or cancel my order?Changes or cancellations of order for delivery can be made by contacting our Customer Service Team within 24 hours. We aim to dispatch your items as quickly as possible and if your order has already been dispatched, we will not be able to make any changes.
What is this Tcat Truck Icon?- Products with the truck icon are gathered in our distribution center.
- Checking the quality of all products being done and making sure for a faster delivery.
- One time delivery fee on all ordered products with icon per transaction.